Table of Contents







Your privacy is important to us. We take your privacy seriously and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use and share personal information in the course of our business activities.

This Privacy Policy
This Privacy Policy should be read together with our terms of use and any other documents referred to in it.
Please note that we will ask for your consent before using information for a purpose other than those that are set out in this Privacy Police.

This Privacy Policy uses the following key terms:

  • Browser web storageenables websites to store data in a browser on a device. When used in “local storage” mode, it enables data to be stored across sessions (for example, so that the data are retrievable even after the browser has been closed and reopened). One technology that facilitates web storage is HTML 5.
  • Non-personally identifiable information:information that is recorded about users so that it no longer reflects or references an individually identifiable user.
  • Personal data:any information which you provide to us which directly or indirectly personally identifies you, such as your name, email address or other data which can be reasonably linked to such information by VIVEWORLD.

At VIVEWORLD, accessible from www.viveworld.com, one of our main priorities is the privacy of our visitors. This Privacy Policy governs the manner in which VIVEWORLD collects, uses, maintains and discloses information collected from users (each, a “User”) of the viveworld.com website (“Site”). This privacy policy applies to the Site and all products and services offered by VIVEWORLD.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in VIVEWORLD. This policy is not applicable to any information collected offline or via channels other than this website.


By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Direct Marketing, IP Addresses and Cookies

Where you have indicated your consent or we have a legitimate interest, we (and permitted third parties) may contact you for direct marketing purposes via post, telephone, email, SMS/MMS, push notifications, and social media channels such as Facebook, Instagram, Twitter and WhatsApp.
This marketing may relate to:

  • additional products and services we (or permitted third parties) feel may interest you;
  • information about other goods and services we offer that are similar to those that you have already used or enquired about; and
  • upcoming events, competitions, schemes, initiatives, promotions and new products/services or other opportunities as well as those of selected third parties.

If you are an existing customer, we will only contact you by electronic means without seeking your consent in advance (including but not limited to telephone, e-mail, SMS/MMS, push notifications, and social medial channels such as Facebook, Instagram, Twitter and WhatsApp) with information about services similar to those which were the subject of a previous dealing with you.

If you no longer wish to receive marketing communications from us you may unsubscribe by following the unsubscribe link in our email communications or by requesting us to remove you and your personal data collected electronically from our database(s) by emailing hi@viveworld.com.

Internet Protocol (IP) Address
An IP address is a number that is automatically assigned to your device every time you browse the internet. When you visit our Platforms, the server used by our web host will make a record of your IP Address, together with the date and time of your visit, the type of Internet Browser you use and the URL of any other websites that referred you to our Platforms.

We may also log IP addresses to analyze trends, administer our Platforms, track user movements, and gather broad demographic information.

In some cases we may also collect your personal data through the use of cookies. When you access our Websites, we may send a “cookie” (which is a small summary file containing a unique ID number) to your device. This enables us to recognize your device and customize the online experience. It also helps us keep track of services you view, so that we can send you news about those services. We also use cookies to measure traffic patterns, to determine which areas of our Websites have been visited, and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our services. If you do not wish to receive cookies, you can set your browser so that your device does not accept them. You can find out how to do this, and find more information about cookies, at www.allaboutcookies.org.

We may also collect anonymous data (which is not personal data) relating to your activity on our Websites (including IP addresses) via cookies, or we may collect information from you in response to a survey. We generally use this information to report statistics, analyze trends, administer our services, diagnose problems and target and improve the quality of our services. To the extent this information does not constitute personal data because it does not identify you or anyone else, we may use this information for any purpose and by any means whatsoever.
In addition to the express notice provided on our Websites when you first visit, your continued use of our Websites is your acceptance of our continued use of cookies on our Websites.

How we use collected information

VIVEWORLD collects and uses Users personal information for the following purposes:

  1. To personalize user experience, We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  2. To improve our Site We continually strive to improve our website offerings based on the information and feedback we receive from you.
  3. To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs.
  4. To administer a content, promotion, survey or other Site feature to send Users information they agreed to receive about topics we think will be of interest to them.
  5. To send periodic emails the email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

How long we keep your data for

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy. When assessing these periods, we carefully examine our need to collect personal data at all and if we establish a relevant need, we only retain it for the shortest possible period to realize the purpose of collection unless a longer retention period is required by contractual obligation or law.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Your Rights and how to exercise them

If you are located in the European Union, under the EU General Data Protection Regulation you have a number of rights with regard to your personal data that we must comply with. The rights you have are:

  • The right to be informed
    You have the right to be informed about the collection and use of your personal data by us or, on our behalf, by a third party.
  • The right to access
    You have the right to obtain from us confirmation as to whether or not your personal data is being processed and, if so, the right to access that personal data. This right does not apply where it would adversely affect the rights and freedoms of another person.
  • The right to rectification
    You have the right to request that we correct any inaccurate personal data and we must comply in a timely manner. Taking into account the purposes of the processing, you shall have the right to have incomplete personal data completed.
  • The right to erasure
    You have the right to request the erasure of your personal data, in our possession, in a timely manner.
  • The right to restrict processing
    You have the right to request the restriction of use of your personal data, where the data is not being used for the purpose it was collected for.
  • The right to object to processing
    You have the right to object at any time to our use of your personal data where that use is based on legitimate interest* or the public interest. *‘Legitimate interest’ is a lawful basis for processing personal data where the use of data has a limited impact on you, you should reasonably expect us to use your data in such a way, or, where we do not deem it appropriate to contact you with disruptive consent requests.
  • The right to data portability
    Where you have provided personal data for us to use with your consent* or as required for us to fulfil our contractual obligations to you, you have the right to receive personal data that you have provided from us in a structured, commonly-used format in order for you to provide that personal data to another organisation for use as you so wish. This right does not apply where we are using the personal data to carry out a public duty (e.g. security or compliance).
    *This includes sensitive personal data such as biometric, health or political or religious beliefs provided with your explicit consent.
  • The right to complain to a supervisory authority
    You have the right to submit a formal written complaint to a regulator who can resolve any complaints regarding the transfer of personal data that we cannot resolve with you directly.
  • The right to withdraw consent
    You have the right to inform us that you no longer wish us to collect, store, or use your personal data, where there is not a business or legal reason for us to do so.

VIVEWORLD have procedures in place to ensure that it deals with any requests it receives in an efficient manner.  You can exercise any of the above rights by contacting using the below information:

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Changes to this privacy policy

VIVEWORLD has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

VIVEWORLD does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

PO Box 7176, Dubai




Whilst this site has been compiled in good faith, www.viveworld.com make no warranty or representation that the use of this website will be uninterrupted or error free or that this site or the server that makes it available are free of viruses or bugs. To avoid any doubt, articles and other information are for general guidance only and should not be specifically relied on without taking advice.

Limitation of Liability

To the full extent permissible by law, VIVEWORLD assume no responsibility or liability for any information published on this website and further disclaim all liability in respect of such information. In particular, VIVEWORLD hereby excludes all liability for any claims, losses, demands or damages of any kind whatsoever in relation to any information, content or advertisements.


Links to other sites are made at your own risk and VIVEWORLD accepts no liability for any linked sites. When you access a non VIVEWORLD third party website, please understand that it is independent from VIVEWORLD and VIVEWORLD has no control over that website and the link does not mean that VIVEWORLD endorses or accepts any responsibility for the content or the use of such website. You must take your own precautions to ensure what is selected for use is free of viruses, worms, Trojan Horses and other items of a destructive nature.

Intellectual Property Rights

VIVEWORLD owns (and where applicable is the licensee of) all Intellectual Property Rights (as defined below) in the Content (as defined below), which are protected by United Arab Emirates and international copyright laws and treaties. All such rights are reserved.

In these terms of use, “Intellectual Property Rights” means intellectual property rights and includes: (i) copyright, patents, database rights and rights in trademarks, designs, know- how and confidential information (whether registered or unregistered); (ii) applications for registration, and the right to apply for registration, for any of these rights; (iii) all other intellectual property rights and equivalent or similar forms of protection existing anywhere in the world; and (iv) any licenses, permissions or rights to use obtained by a third party owner of intellectual property to use the Content on our Platforms; and “Content” means our Platforms, including but not limited to the underlying HTML, text, graphics, logos, button icons and images, audio clips, video clips, digital downloads, data compilations (as well as the organization and lay out of our Platforms), software and other content, including third party External Service providers, published and made available to you on our Platforms.

Except where expressly provided otherwise in these terms of use, you may reproduce and display the Content for your own personal, non-commercial use only. Except for the temporary copy held in your computer’s cache and a single permanent copy for your personal reference, the Content may not otherwise be used, stored, reproduced, published, altered or transmitted in any form or by any means in whole or part without our prior written approval or the written approval of the relevant Intellectual Property Rights owner or licensor.

In particular, you may not use any Content to establish, maintain or provide, or assist in establishing, maintaining or providing your own publications, Internet site or other means of distribution.

If you print off, copy or download any part of our Content in breach of these terms of use, your right to use our Content (including as permitted in these terms of use) will cease immediately and you must, at our option, return or destroy any copies of the Content you have made.

Nothing displayed on our Platforms should be construed as granting any right of use in relation to any logo, masthead or trademark displayed on them without the express written consent of the relevant Intellectual Property Rights owner or licensor.


Inclusion of any material in adverts or sponsor’s materials on this website does not constitute any guarantee or endorsement as to the quality or value of any of the products advertised or any claims made for the product by the manufacturer. Any correspondence or dealings, which you may have with advertisers or sponsors promoting themselves on this website, are solely between you and that party. We shall not be responsible or liable for any loss or damage of any kind incurred as a result of any such dealing or as a result of the presence of such advertisers or sponsors on the site.


Information may be changed or updated on this site without notice. We may also make improvements and/or changes in the information and/or services described in this information at any time without notice.

No reliance on information

The Content on our Platforms is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the Content on our Platforms.

Although we make reasonable efforts to update the information on our Platforms, we make no representations, warranties or guarantees, whether express or implied, that the Content on our Platforms is accurate, complete, authentic, reliable, appropriate, up-to-date or correctly sequenced.

Governing Law

These terms and conditions of use shall be governed by the laws of DIFC, Dubai and are subject to the exclusive jurisdiction of the DIFC, Dubai, Modification and Severability We reserve the right to make changes to our site, our policies and these terms and conditions of use at any time. If any of these conditions are deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any of the remaining conditions.

Contact Us

To contact us, please email hi@viveworld.com

Thank you for visiting our Platforms.